✅ Customer Support Services

We offer end-to-end customer support solutions across multiple channels, tailored to your industry and business model. Our agents are trained in UK standards of communication, brand tone, and customer experience protocols.

📞 1. Phone Support (Inbound & Outbound)

• Handling customer inquiries, complaints, and support tickets via dedicated phone lines.
• Providing product or service information and troubleshooting assistance.
• Outbound follow-ups for feedback, reminders, or appointment confirmations.

💬 2. Live Chat Support

• Real-time website or app-based chat assistance for customer queries and product support.
• Scripted and custom responses aligned with your brand voice.
• 24/7 support options across time zones.

📧 3. Email & Ticket Support

• Efficient handling of customer emails and support tickets using helpdesk platforms (e.g., Zendesk, Freshdesk).
• SLA-driven response management for technical and non-technical inquiries.
• Support documentation, knowledge base content creation, and case resolution.

🌐 4. Social Media Support

• Managing customer queries, reviews, and feedback via social platforms like Facebook, Twitter/X, LinkedIn, and Instagram.
• Monitoring brand mentions and sentiment.
• Engaging with your community in real time and handling reputation-sensitive issues.

🔁 5. Order Management & Processing

• Assisting customers with order placement, status updates, refunds, returns, and shipping coordination.
• Integration with e-commerce platforms like Shopify, WooCommerce, and Magento.

🛠️ 6. Technical Support (Tier 1 & Tier 2)

• First-line support for basic product or service troubleshooting.
• Escalation handling for more complex technical issues.
• Device, app, or software support for B2B and B2C businesses.